NOC Active
All Systems OperationalSupport Center
Direct access to our Tier-2/Tier-3 engineering teams. Track incidents, view maintenance schedules, or escalate critical issues.
Emergency Hotline
For critical severity issues (SLA Impact).
+998 71 200-00-01
Available 24/7/365
Ticket System
Submit requests for config changes or non-critical issues.
support@novanet.uz
Typical response time: < 15 mins
Escalation Matrix
| Level | Role | Time Threshold | Contact |
|---|---|---|---|
| L1 | NOC Shift Engineer | Immediate | noc@novanet.uz |
| L2 | Senior Network Engineer | + 1 Hour | Available upon request |
| L3 | CTO / Technical Director | + 4 Hours | Escalation Only |
Network Status
Core (Tashkent)Operational
International TransitOperational
Samarkand PoPMaintenance
Documents
Planned Maintenance
Scheduled firmware upgrades on Core-SW-02.
Date: 28.01.2026, 02:00 - 05:00